Returns

I take extra care to make all my items to the highest standard. I do my best to take good quality photos to show you the real colours of the product. Please remember, the appearance of colours vary from monitor to monitor, if you are trying to match a specific colour, ask me for details.

The items can be returned within 10 days from date of order placed. The customer is responsible for the postage cost.

Any returned products should not have been used or damaged in any way. All returning items and their original packaging. Unfortunately any returns that don’t meet these requirements cannot be refunded.

When check the product to be returned is in perfect condition, we will process the exchange or refund.

- Exchanges: may be made by a product of equal or greater value. If greater value must pay the difference.

- Refunds: will be issued within 5 days of the goods being received back in good, clean, unused, original condition, including packaging. (Refunds issued only for the item and not the postage cost.)

Time4ties can’t be held responsible for orders that are returned and fail to arrive at the studio and no refunds will be made in such cases or any other cases where an item has not been received.

No refunds of customized orders, only if is:

- The manufacture is defective.
- The sent product it's not the product you ordered, or you receive a different product.
(If any of these cases occurs, you should demonstrate it sending some photos.)

 

* Please, when returning your item(s) I need the following in the package to be able to process the refund quickly and efficiently:

1. The returned item(s), including packaging.
2. A copy of your invoice, or details of your name and address.

(We advise customers to obtain a proof of postage from the post office when posting returns to us)